OST provides a one year warranty as per the warranty issued from the manufacturer. We do not sell any used or refurbished items and all the items we have on our website are brand new. We also provide on site service and repairs for each product at an extra charge, as mentioned on each product page. If you have any concerns regarding warranty of an item you can always contact our Customer Sales Representative who will be happy to clarify your queries.
REFUNDING THE PURCHASE:
Please note, it may take up to 10 working days to process your refund after we have received your returned item.
Please note that shipping fees, taxes and/or customs duties incurred will not be refunded. Value Added Tax (VAT) on the product, however, will be refunded.
Products that are damaged including its packaging and/or with missing components.
ORGANISING RETURNS & EXCHANGES FOR REGISTERED CUSTOMERS:
To organize a return or exchange, please complete the following steps within 7 days of receiving your order.
Sign into your account and click on the “Orders” link.
Click “Return Items” and fill up the form.
When finished, scroll down to the bottom of the page and click “SUBMIT RETURN REQUEST”.
You will receive an email with a link for you to track the status of your return or exchange.
Returned items must be received within 7 days of the return request approval date. Any returns received after the mentioned period will not be processed and the goods will be returned to the customer, and the shipping cost will be charged to the customer.
Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.
All orders must be returned in one package.
All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included.
All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please head to the CONTACT US page and fill out your order details in the form within 48 hours of receiving.
Our Customer Care team will email you to confirm that your return item(s) has been received and will process the refund/exchange.
Should you wish to repeatedly exchange items, the return shipping charge will be deducted from your refund.
Please note, OST reserves the right to refuse refunds and/or exchanges on items that are considered to be unfit for resale.
Returns made outside of the 7-day time frame will not be accepted and sent back to the customer and the shipping cost will be charged to the customer.